Clients

Daggerwing has worked with senior executives from numerous companies, representing a broad range of industries. Selected current and past clients include:

Current and Past Clients Clients

Case Studies

Shifting from product-innovation focus to customer-engagement focus on a global scale

The product-innovation focused approaches that drove global growth for this technology firm in the past were no longer enabling the organization to fully capitalize on growth opportunities. The solution? A practical and rapid “shift” in how the company works, thinks and plans with the needs of its customers at the forefront.

Closing B2B customer engagement gaps undermining financial performance

To meet revenue and operating income goals, this created by mergers B2B company recognized the need to quickly deliver superior value to current and future customers. The solution? The CEO and executive team made tough decisions about how to close gaps in customer engagement that were undermining sales. The result was a prioritized plan for change that started to generate incremental sales and satisfaction within three months.

Creating new rules for how all product/channels engage individual customers

Aggressive corporate growth targets had resulted in “chaos” at this leading B2C enterprise, as each internal group – across different products and channels – all competed with each other for revenue from the same shared customer base. This threatened brand value and market share. The solution? A new planning and tactical execution process for all products/channels that dictates new rules for how the company engages individual customers.